Jordan Hayes
Field Operations Lead at Trikkl
Jordan spent eight years running a 12-truck landscaping company in the Pacific Northwest before joining Trikkl to help build tools for crews just like the one he used to run. He writes about the operational systems that separate growing lawn care businesses from stuck ones.
Posts by Jordan Hayes
How to Follow Up on Cosmetic Dentistry Consultations
Cosmetic consultations ($3,000-30,000) have 30-60 day decision cycles. Here's the follow-up sequence for veneers, whitening, and Invisalign.
How to Respond to a Bad Google Review on Your Dental Practice
A one-star review on a dental practice requires HIPAA-compliant response — you can't confirm the reviewer is a patient or reference treatment.
Why Electrical Quotes Go Cold (And the Follow-Up That Saves Them)
Panel upgrades, rewires, and EV charger installs are high-ticket quotes that go cold without follow-up. Here's the sequence that recovers roughly one in five.
How to Respond to a Bad Review on Your Electrical Business
A one-star review claiming 'overcharged' or 'unsafe work' carries more weight for electricians than other trades because customers associate electrical work
Why Plumbing Quotes Go Cold (And the Follow-Up That Recovers Them)
Water heater quotes, repipe estimates, and bathroom remodel bids go cold at 50-70% rates. The homeowner didn't say no — they said nothing.
How to Get a Google Review After an Emergency Plumbing Call
Emergency plumbing calls produce the most persuasive Google reviews — burst pipes, sewer backups, flooding basements. The gratitude window closes in hours, not
Google reviews after emergency HVAC calls: the gratitude window
Emergency HVAC calls produce the highest review response rates of any job type — but the gratitude window closes within hours, not days.
How HVAC contractors get more Google reviews (no agency needed)
Most HVAC shops have 30-50 Google reviews. Top-ranked competitors have 200+. The gap is almost always a missing review system, not service quality.
How to ask lawn care customers for referrals (without being weird)
Lawn care referrals are the cheapest acquisition channel that exists, and most landscapers never ask. Here's the timing and message that generates them.
How to raise lawn care prices on existing customers
Inflation raised your lawn care costs years ago. You absorbed it. Here is the message that announces a price increase and keeps almost every existing customer.
How to win back lost lawn care customers
Customers who left two seasons ago are dormant, not gone. A well-timed reactivation message recovers 10-15% of them at zero acquisition cost.
The HVAC seasonal playbook: from spring tune-up to winter prep
An HVAC customer who calls once a year is worth $200. On a seasonal reminder calendar, that same customer is worth $1,500-3,000. Here's the playbook.
Why $8,000 HVAC system quotes go cold (and how to recover them)
Most HVAC system replacement quotes go cold not because the homeowner said no, but because nobody followed up. Here's the sequence that recovers them.
Lawn care subscription billing: how monthly pricing changes things
Per-cut billing means chasing 200 invoices a month. Subscription billing means one charge, predictable revenue, and customers who stop thinking about canceling.
How to respond to a negative review for your landscaping business
A bad Google review on a landscaping job feels catastrophic. The right response — written within 48 hours — turns it into a trust signal for the next prospect.
The best time to ask an HVAC customer for a Google review
Tune-up, full install, or 2am emergency call — the right review-request timing differs for each. Here's the job-type window that doubles HVAC response rates.
The Mowing Contract Renewal System Most Landscapers Don't Have
Mowing contracts are lawn care's best recurring revenue — and the easiest to lose each spring. Here's how to automate renewals before competition calls first.
Turning One Spring Cleanup Into a Year of Work
A spring cleanup is the first in a 10-service chain through November. Here's how to build a seasonal system that fills your calendar automatically.
The Landscaping Quote Follow-Up System That Closes Cold Estimates
Hardscape and landscaping quotes go cold because follow-up doesn't happen. Here's a day-by-day system for recovering estimates without awkward calls.
When to Ask a Landscaping Customer for a Review
Landscaping reviews require different timing than other trades. Ask too early and the customer hasn't seen the work yet. Here's the window that converts.
How Lawn Care Companies Get More Google Reviews
Lawn care companies that rank on Google have 80+ reviews. Most shops sit at 20. Here's the system that closes the gap without bugging your customers.