Reviews
Collect Google Reviews on Autopilot
Every finished job triggers a friendly SMS asking your customer for a Google review. Happy customers leave public praise. Unhappy ones reach you privately before they post. You never lift a finger - Trikkl handles the timing, the wording, and the follow-up nudge so your review count climbs while you focus on the next call.
Hi Sarah, thanks for choosing Ace Plumbing! If we earned it, a quick review would mean a lot:
g.page/ace-plumbing/review
Dead simple
How Automatic Review Collection Works
01
Connect your Google Business Profile
Link your Google Business Profile in two clicks. Trikkl verifies your listing so every review request points to the right page. No technical setup, no code to install, no IT department required. If you can copy and paste a link, you can do this step.
02
Finish a job
When you mark a job complete in Trikkl - or your connected field service app does it for you - the review sequence kicks off automatically. The system waits a configurable delay (default two hours) so your customer has time to appreciate the work before they hear from you.
03
Reviews roll in
Your customer gets a friendly, personalized SMS. One tap takes them straight to the Google review form - no searching, no friction. If they do not respond the first time, Trikkl sends a polite nudge a few days later. Contractors who enable the nudge see a 35% higher response rate on average.
“We went from 12 Google reviews to 47 in three months. Customers actually like getting asked.”
Marcus Landon
Clearwater Plumbing
Built-in protection
The Sentiment Gate
Not every job goes perfectly. A technician runs late, a part needs to be reordered, or there is a simple miscommunication about scope. These things happen to every contractor, and they should not permanently damage your online reputation. That is exactly why Trikkl includes a sentiment gate in every review request.
Before your customer ever sees the Google review link, Trikkl asks them a simple question: "How was your experience?" If they respond with a rating of 4 or 5 stars, they are taken directly to your Google review page where leaving a public review takes less than sixty seconds. But if they respond with 1, 2, or 3 stars, something different happens. Instead of reaching Google, they land on a private feedback form that comes straight to your inbox.
This is not about hiding bad work. It is about getting a chance to make it right before the whole internet weighs in. Ninety-two percent of consumers will not hire a contractor rated below 4 stars. A single negative review on a profile with only a handful of ratings can drop your average by half a star and push you off the first page of local search results. The sentiment gate gives you a private conversation where you can resolve the issue, offer a credit, or simply listen - and often that unhappy customer becomes a loyal one because you cared enough to respond personally.
Competitors like Podium and Broadly blast every customer with a direct Google link regardless of how the job went. Trikkl is the only review platform built for contractors that filters by sentiment first. Your public profile stays clean, your private feedback loop stays honest, and your team learns what to improve without the pressure of a public audience.
Customer is sent directly to your Google review page. One tap, public 5-star review.
Customer is routed to a private feedback form. You get an alert. Google never sees it.
“A customer was going to leave a 2-star review. Trikkl caught it privately. I called her, fixed the issue, and she came back for more work.”
Jennifer Okafor
Brightside Electrical
Side by side
Why Contractors Switch to Trikkl
Most review platforms were built for enterprise sales teams and multi-location franchises, then repurposed for contractors as an afterthought. The pricing reflects that - Podium starts at $399 per month and locks you into an annual contract. NiceJob and Broadly charge less, but neither one includes a sentiment gate, quote follow-up, or customer rebooking. Trikkl was built from day one for one-truck to twenty-truck service companies. Every feature exists because a real contractor asked for it, and the price stays under fifty dollars a month because we believe good tools should not cost more than your monthly fuel bill.
| Feature | Trikkl | Podium | NiceJob | Broadly |
|---|---|---|---|---|
| Automatic SMS review requests | ||||
| Sentiment gate (catch bad reviews privately) | - | - | - | |
| Free tier available | - | - | - | |
| No annual contract | - | - | ||
| Built for trades (not generic SaaS) | - | - | - | |
| Quote follow-up automation | - | - | - | |
| Customer rebooking reminders | - | - | - | |
| Setup in under 5 minutes | - | |||
| Monthly cost | Free-$49 | $249 | $75 | $249 |
Trikkl starts at $0 and maxes out at $49/mo. Podium and Broadly charge 5x more for just reviews.
Trade-specific
Google Reviews by Trade
Different trades have different review dynamics. An HVAC company might only get called twice a year per household, while a cleaning service sees the same customer every two weeks. Trikkl adapts timing, message tone, and follow-up cadence to match your trade so the ask always feels natural. Below you will find benchmark data and a sample review request for each trade we serve. The numbers come from an analysis of Google Business Profiles in mid-size US metros - they show the gap between the average contractor and the top-ranked one. Closing that gap is exactly what Trikkl does.
HVAC
“Hi {name}, thanks for choosing us for your AC service! If we earned it, a quick Google review would mean a lot:”
Plumbing
“Hey {name}, glad we could fix that for you. Would you mind leaving us a quick Google review? It helps other homeowners find us:”
Electrical
“Hi {name}, thanks for trusting us with your electrical work. A Google review helps us keep the lights on (pun intended):”
Auto Detailing
“Hey {name}, hope your ride is looking fresh! If you have 30 seconds, a Google review would really help us out:”
Landscaping
“Hi {name}, thanks for letting us take care of your yard. If you are happy with the work, a quick Google review goes a long way:”
Pest Control
“Hey {name}, hope everything stays bug-free! A quick Google review helps other homeowners find reliable pest control:”
Cleaning
“Hi {name}, hope your space feels great! If we did a good job, a Google review would mean the world to our small team:”
“Set it up during lunch. Got my first review that same week.”
Derek Hollis
Summit Air Conditioning
“My customers love how simple it is. They just reply with a number.”
Priya Desai
GreenThumb Landscapes
“Went from page 3 to the top of Google Maps in my area. Reviews were the difference.”
Anthony Russo
Precision Detail Co.
Quick start
Set Up in 5 Minutes
You do not need a developer, a marketing consultant, or a thirty-minute onboarding call. Trikkl was designed so that anyone who runs a service business can go from zero to collecting reviews during a lunch break. The entire setup is three steps, each one guided with on-screen prompts, and our support team is standing by if you hit a snag. Most contractors finish in under three minutes.
01
Create your account
Sign up with your email or Google account. No credit card required. Your free tier includes your first five Google reviews - enough to see real results before you pay anything.
02
Paste your Google review link
Copy your Google Business review link from your profile and paste it into Trikkl. We validate the link instantly so you know customers will land on the right page every time.
03
Add your first customer
Type in a name and phone number, or import a CSV from your field service software. Mark the job complete and the review request goes out automatically. You will see the first review within 24 hours.
Transparent pricing
Review Software That Does Not Break the Bank
Podium charges $399 per month and requires an annual contract. Broadly starts at $249 per month. NiceJob is more affordable but still costs $75 per month for their base plan. Trikkl starts free and stays radically cheaper because we built for small contractors, not enterprise accounts with procurement teams. You get the same core capability - automatic review requests with a direct Google link - plus features those platforms do not offer, like the sentiment gate, quote follow-up, and customer rebooking. All for a price that is less than what most contractors spend on lunch in a week.
Starter
Then from $15/mo. Cancel anytime. No annual contract.
- Automatic SMS review requests
- Sentiment gate included
- Follow-up nudge messages
- Google Business Profile integration
- Private feedback inbox
More from Trikkl
Also from Trikkl
Quote Follow-Up
Automatically follow up on unsold quotes so fewer leads slip through the cracks. Trikkl nudges prospects at the right time with the right message.
Customer Rebooking
Bring past customers back for seasonal maintenance, annual tune-ups, or recurring services. Trikkl reminds them so you do not have to.
Pricing
See every plan side by side. Free to start, affordable to grow. No surprise fees, no annual lock-in, no enterprise-only features.
Your next 5-star review is one job away.
Sign up today, connect your Google Business Profile, and let Trikkl turn every completed job into a chance for a glowing public review. Your first five reviews are free.
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